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Privacy Policy

Summary

Pacific Seafood Imports collects business contact and transaction information so we can communicate with customers, process orders, arrange payments and deliveries, and meet legal requirements. We store information securely, only share it when necessary to run our business or comply with the law, and do not sell personal data. You can ask to see or correct your information at any time.

1. Purpose of This Policy

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This Privacy Policy outlines how Pacific Seafood Imports collects, uses, stores, and protects personal information in accordance with the Privacy Act 2020 (New Zealand). This policy applies to all visitors to our website and all business customers and suppliers who engage with us.

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2. Information We Collect

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Pacific Seafood Imports may collect personal information that is reasonably necessary for the operation of our business, including:

  • Names, job titles, and business affiliations

  • Business contact details such as phone numbers and email addresses

  • Billing, invoicing, and payment-related information

  • Order history and transaction records

  • Records of communications, enquiries, and correspondence

  • Website usage and technical information

Information is collected directly from you through enquiries, orders, communications, or website interactions.

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3. Use of Personal Information

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Personal information collected by Pacific Seafood Imports is used solely for legitimate business purposes, including:

  • Managing customer and supplier relationships

  • Processing orders, payments, and deliveries

  • Communicating about products, services, or enquiries

  • Meeting regulatory, food safety, and import compliance obligations

  • Maintaining accurate business and accounting records

  • Improving our operations and website functionality

Information will not be used for unrelated purposes without consent, unless required by law.

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4. Marketing Communications

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Pacific Seafood Imports may use business contact information to send service-related updates, product information, or industry-related communications. Marketing communications will only be sent where permitted under New Zealand law.

Recipients may opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.

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5. Storage and Security of Information

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We take reasonable steps to safeguard personal information against loss, unauthorised access, misuse, or disclosure. Information is stored securely, and access is limited to authorised personnel who require it for business purposes.

While reasonable security measures are in place, no system is completely secure, and absolute protection cannot be guaranteed.

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6. Disclosure of Information

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Personal information may be disclosed where necessary to operate our business, including to:

  • Payment processors and financial service providers

  • Freight, logistics, and cold-chain delivery providers

  • Professional advisers such as accountants, auditors, and legal advisers

  • Government agencies, including MPI, Customs, or other regulators, where required by law

Pacific Seafood Imports does not sell or trade personal information to third parties.

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7. Overseas Disclosure

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Where personal information is shared with overseas service providers (such as logistics or payment systems), reasonable steps are taken to ensure that the information is handled in a manner consistent with New Zealand privacy standards.

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8. MPI and Trade Compliance

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As a seafood import business, Pacific Seafood Imports may collect and retain information required to comply with Ministry for Primary Industries (MPI) regulations, biosecurity requirements, food safety standards, and import documentation obligations. Such information is used strictly for compliance, traceability, audit, and legal purposes.

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9. Access and Correction Rights

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You have the right to request access to the personal information we hold about you and to request correction of any inaccurate, incomplete, or outdated information. Requests will be handled in accordance with the Privacy Act 2020.

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10. Retention of Information

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Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, and compliance obligations.

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11. Cookies and Website Use

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Our website may use cookies or basic analytics tools to collect non-identifying information for performance and improvement purposes. You may disable cookies through your browser settings if desired.

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12. Changes to This Policy

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Pacific Seafood Imports may update this Privacy Policy from time to time. Any updates will be published on our website, and continued use of our services constitutes acceptance of the revised policy.

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13. Contact Details

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For questions, requests, or concerns regarding this Privacy Policy or personal information, please contact:

Pacific Seafood Imports
Email: pacificseafoodimports@gmail.com

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