Returns​

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We supply high-quality seafood and value feedback from our customers. If you are not satisfied because a product is defective, damaged, or not as ordered, please email pacificseafoodimports@gmail.com with a photo and your order details within 24 hours of receiving your goods. Claims made after 24 hours may not be eligible for a refund or exchange.

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Please choose your products carefully, as we do not offer refunds for change of mind, incorrect orders, or over-ordering.

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All products are checked and packed with care before dispatch. If a return is needed, please contact us first for instructions. Returned products will be inspected to confirm eligibility.

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Refunds​

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Once we receive and inspect a returned item, we will notify you by email if your refund has been approved or declined.

Approved refunds are usually processed within 7 working days to your original payment method, minus any payment processing fees. Processing times may vary depending on your bank or payment provider.

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Late or missing refunds​

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If you have not received a refund, first check your bank account and contact your payment provider. If the refund is still missing, please email pacificseafoodimports@gmail.com for assistance.

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Sale items​

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Only standard-priced items are eligible for refunds. Sale or discounted products cannot be refunded.

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Exchanges

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We only replace items if they are defective or damaged. To exchange an item for the same product, please email pacificseafoodimports@gmail.com.